Your day runs on four boards, and Front Desk is the one you keep open. There are no money numbers in your view and no approvals: the desk is where people are greeted, checked in and followed up.
Your shift
- Open Front Desk. Classes go live 30 minutes before they start.
- Read the flags beside each name: a first-timer to welcome, an intro about to end, a pack running low, a card that failed, a milestone to celebrate.
- When you have handled one, tap done?. Nothing is sent to the member; it records that a person dealt with it.
- Check people in with check in, then confirm?. It is the one action in Xyzios that writes to your booking platform, and undo? takes it back.
- Tick the opening and closing checklists as you go.
Between classes
- Sales Desk: your location’s call sheets. Tap a name for the person’s story, then call or text with The play as your opener.
- Members: look anyone up by name or email.
- At Risk: members whose rhythm has slipped. Tap Handled after you have spoken to someone, so nobody calls them twice.
Xyzi help
The top bar reads Xyzi help for you. Ask it how to do something in the app: check someone in, undo a check-in, what a board means. It answers from these guides and will not discuss the studio’s numbers. If no guide covers the question, it offers to send it to Xyzios support, and sends nothing until you say yes.
Instructors
An instructor opens the Front Desk board and nothing else: the roster for their classes, the flags and the check-in.
What you open
- HelpWhere the guides live, how to search them, and how to get an answer when a guide does not cover it.
- Front DeskToday’s classes, who is booked into them, and the one thing worth saying to each person while they are in front of you.
- Sales DeskPace against this month’s sales goals and today’s call sheets, listed in the order the opportunity dies.
- MembersFind any member by name or email and open their whole story: status, visits, payments, alerts, your team’s notes and what your AI team has done for them.
- At RiskEvery member whose rhythm has slipped, scored nightly, with who has already been contacted and what to do next; plus the Activity report, which lists inactive paying members over any window.